Return and Exchange Policy for Crofus.com
Last Updated: 09/11/2023
Welcome to Crofus. Our mission is to provide you with exceptional products and services, and we want your shopping experience to be as smooth as possible. Please take a moment to read and understand our Return and Exchange Policy.
1. Return & Refund Policy
If you are unsatisfied with your purchase, you can return the product within 7 days of delivery for a refund.
Refund Process:
- Initiate a return request by contacting our support team.
- Pack the item securely and ensure it is in its original condition.
- Once we receive the returned product at our facility, we will process the refund within 3 working days.
- The refund will be credited to the original payment method.
2. Exchange Policy
We offer exchanges in the following cases:
- The product has a manufacturing defect or is damaged upon delivery.
- The exchange request is made within 7 days from the date of delivery.
How to Request an Exchange?
- Reach out to us via website chat or get in touch with our customer support team at hello@crofus.com.
- Provide your order number, clear images of the defective/damaged product, and a brief explanation of the issue.
- Once approved, we will arrange for a replacement.
📌 Note: Exchange is subject to product availability. If the item is out of stock, you may opt for a refund instead.
3. Cancellation of Orders
You have the flexibility to cancel your order at Crofus.com under the following conditions:
If your order has not been shipped, you can cancel it at no cost. Contact our customer support team as soon as possible to initiate the cancellation process. Once the order is canceled, any payment made will be refunded to your original payment method.
4. Contact Us
If you have any questions or concerns about our Refund and Cancellation Policy, please do not hesitate to reach out to us at help@crofus.com