Refund and Cancellation Policy for Crofus.com
Last Updated: 09/11/2023
Welcome to Crofus.com. Our mission is to provide you with exceptional products and services, and we want your shopping experience to be as smooth as possible. Please take a moment to read and understand our Refund and Cancellation Policy.
1. Cancellation of Orders
You have the flexibility to cancel your order at Crofus.com under the following conditions:
If your order has not been shipped, you can cancel it at no cost. Contact our customer support team as soon as possible to initiate the cancellation process. Once the order is canceled, any payment made will be refunded to your original payment method.
2. Returns and Refunds
At Crofus.com, we want you to be completely satisfied with your purchase. If you're not, here's how our return and refund process works:
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Eligibility: To be eligible for a return and refund, the product must be in its original condition, unopened, and unused. Some items, such as personalized or perishable goods, may not be eligible for returns.
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Initiating a Return: Contact our customer support team within 7 days of receiving your order to request a return. We will provide you with instructions and the return address. Shipping costs for returns are the responsibility of the customer.
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Refund Process: Once we receive the returned item and verify its eligibility, we will process the refund. Please allow 7 days for the refund to appear in your original payment method. The time frame may vary based on your payment provider.
3. Product Defects or Damages
If you receive a defective or damaged product, please contact our customer support team within 7 days of receiving the order. We will work with you to resolve the issue, which may include providing a replacement or issuing a refund.
4. Contact Us
If you have any questions or concerns about our Refund and Cancellation Policy, please do not hesitate to reach out to us at help@crofus.com